This page explains how to delete your NxtRecharge account and associated personal data. URL: https://www.nxtrecharge.com/data-deletion
1. Introduction
Laraware Private Limited ("NxtRecharge") respects your right to control your personal data. This User Data Deletion Policy explains how users of NxtRecharge can request deletion of their account and associated personal information, in line with the Digital Personal Data Protection Act 2023.
2. Scope — What Gets Deleted
| Data Category | Action on Deletion |
|---|
| Name, email address, mobile number | Deleted within 30 days |
| Google / Facebook / Apple login identifiers | Disassociated and deleted within 30 days |
| Saved billers, beneficiaries, preferences | Deleted within 30 days |
| Reward Wallet balance | Forfeited on deletion (non-refundable) |
| Active login sessions & OTP records | Invalidated immediately |
3. Data Retained After Deletion (Legal Requirement)
| Data Type | Retention Period | Reason |
|---|
| Payment & recharge transaction records | 7 years | Income Tax Act / RBI / audit |
| Refund & dispute records | 3 years | Consumer Protection Act 2019 |
| Support & grievance tickets | 3 years | IT Act / DPDP Act compliance |
4. How to Delete Your Account
- Sign in to your NxtRecharge account.
- Email info@laraware.com from your registered email address with the subject line "Account Deletion Request".
- Include your registered mobile number and full name for verification.
- We will verify your identity via OTP and process deletion within 30 days.
If you cannot access your account, email info@laraware.com with your registered mobile number and a brief reason (optional). We may ask for OTP verification before processing.
5. Social Login — Data Deletion
If you registered via Google, Facebook, or Apple Sign-In, revoke NxtRecharge's access from your provider's account settings in addition to requesting deletion above:
- Google: myaccount.google.com/permissions → find NxtRecharge → Remove Access.
- Facebook: Settings & Privacy → Settings → Apps and Websites → find NxtRecharge → Remove.
- Apple: Settings → [Your Name] → Password & Security → Apps Using Apple ID → NxtRecharge → Stop Using Apple ID.
6. Deletion Timeline
| Stage | Timeline |
|---|
| Account deactivation (login blocked) | Immediate upon confirmed request |
| Active sessions & tokens invalidated | Within 24 hours |
| Personal profile data deleted | Within 30 days |
| Deletion confirmation sent to user | Within 30 days |
7. Contact for Data Deletion Requests
| Data Deletion / Privacy | info@laraware.com |
| Phone | +91 0731-462-1515 |
| Response Time | Within 30 days (DPDP Act 2023) |
| Registered Address | B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh, India, 226010 |
Contact Us
| Legal Entity | Laraware Private Limited |
| Product | NxtRecharge |
| General / Support / Privacy / Grievance | info@laraware.com |
| Phone | +91 0731-462-1515 |
| Registered Address | B-2/64, Vibhutikhand, Gomtinagar, Lucknow, Uttar Pradesh, India, 226010 |
| Jurisdiction | Courts at Lucknow, Uttar Pradesh, India |
Last updated: 15 April 2026. We reserve the right to update this policy at any time. Material changes will be notified to registered users.